Return & Exchange Policy
We want you to be happy with your purchase from Hexamart. If something isn't right, here's how our returns and exchanges work.
Eligibility for Returns
- Items must be returned within 7 days of delivery
- Products must be unused, in their original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items — such as innerwear, personal care products, and items marked as final sale — cannot be returned for hygiene or safety reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we'll arrange a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method or as store credit, depending on the situation.
How to Start a Return
Email us at nexamart012@gmail.com with your order number and reason for return, and our team will guide you through the next steps.
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